Using Emotional Intelligence

It is not enough to know how to do your job or to be a very intelligent person.  People who are not emotionally smart waste time on personality conflicts and complaining.  They lose self control when faced with tense and stressful situations. 

Intellectual knowledge and technical skills are no longer sufficient for success at work or in life.  While factual knowledge and how-to-skills continue to be important, emotional intelligence skills have become even more crucial and valuable.  Relationships with associates and customers depend on your ability to communicate effectively one-on-one and in groups. 

Emotional intelligence is one of several types of intelligence required for success in all kinds of situations.  People have different abilities in dealing with emotions just like they have different abilities in language, logic, mathematics and music. Therefore Emotional Intelligence means “the ability to use your emotions in a positive and constructive way in relationships with others”.

Daniel Goleman, author of Emotional Intelligence, claims, “Emotional Intelligence based capabilities are twice as important for star performance as IQ and technical skills combined.  Research indicates that the biggest reason that managers fail is poor interpersonal skills.  According to The Centre for Creative Leadership, roughly half of all managers have problems relating to their associates and employees.

It is very important in the present stressful competitive world to be more emotionally confident to improve the quality of our lives.  Using emotional intelligence will help you to…..

• ·         Solve problems by using logic and feelings.
• ·         Be flexible in changing situations.
• ·         Help other people express their needs.
• ·         Calmly and thoughtfully respond to difficult people.
• ·         Keep an optimistic and positive outlook.
• ·         Continuously learn how to improve yourself and your organization.